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Vonharv, a prestigious venue for social and corporate events in Argentina, experienced exponential growth that pushed them to rethink their operations. With more than 4000 m² of covered space for salons and a capacity for 1000 people, the company realized that its manual management method, based on Excel sheets and informal communication, limited its efficiency and the image projected to clients.
We began managing our venue with an Excel sheet and lots of informal communication. Thanks to the quality of our services, we experienced exponential growth and realized we needed to incorporate technology, both for internal management but especially for the image we present to clients.
Before the transformation, Vonharv faced significant challenges that affected both operations and client relationships:
- Lack of centralization: The management of budgets, events, and providers was carried out in a disconnected way through spreadsheets, emails, and calls, resulting in loss of traceability and inefficient management of requests.
- Limited customer experience: There was no digital channel that allowed clients to manage key aspects of their events online, resulting in slow processes dependent on traditional communication.
- Complexity in finding solutions: They searched for a traditional comprehensive system, but long development times and the complexity of their role structure made it unviable. Partial solutions, while fast, lacked the flexibility needed for effective integration.
The decision to implement a Low Code platform was based on the cost-benefit equation. The company found in Deyel an ecosystem with ready-to-use components that allowed them to build a comprehensive solution without starting from scratch.
In just 30 days, Vonharv transformed its operation by digitizing and automating all its processes, from the commercial stage to the completion of each event:
- Exclusive client platform: Each client gained access to a digital environment to customize their event autonomously. From menu selection and guest lists to sending invitations with QR codes, which streamlined access and contactless table assignments.
- Automated workflows: Internal processes such as prospect tracking, contract management, and payments were digitized, providing complete traceability and full control of every operation.
The implementation of Deyel not only solved operational challenges but also generated tangible results that directly impacted the business:
- Faster response times: Quotes that used to take days are now resolved within hours.
- Reduced manual work: Process automation reduced repetitive administrative work by up to 40%.
- Improved customer experience: More than 90% of guests used digital QR invitations.
- Business growth: Thanks to digital prospect tracking, the closing rate for new events grew by around 20%.
- Higher ROI: The project achieved a return on investment four times higher than the initial investment.
With Deyel we achieved in a very short time what previously seemed impossible: transforming our entire event experience into something agile, digital, and efficient without losing the human touch.
Thanks to the implementation of Deyel, Vonharv not only overcame the challenges imposed by the pandemic but also modernized its business model and now stands out in the sector for offering a digital experience that truly makes a difference.