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November 24, 2025Banesco automates its end-to-end business processes
Banesco, a financial services company with an international presence in several countries and more than 34 years of experience, began its banking activity in Venezuela and later consolidated its presence in the Spanish-speaking market by establishing operations in the United States (Florida), Panama, Puerto Rico, the Dominican Republic, Colombia, and Spain, with the goal of continuing to expand.
This internationalization process led the organization to seek service improvements as well as greater visibility in its credit processes, including integration with core systems and financial information services (scoring).
The company faced an endless list of pending projects and constant delays that affected the customer experience. With Deyel, they were able to optimize the credit origination process without having to change the bank’s core systems. Replacing or modifying them represented a monumental challenge with high risks and costs. These systems, which are the center of banking operations (account, loan, and transaction management), tend to be complex, old, and difficult to integrate. Replacement can take years, requires a very large financial investment, and poses operational risks that could affect business continuity.
However, with a Low Code platform like Deyel, organizations such as Banesco can optimize credit management through process automation that interacts with existing systems without needing to replace them.
The bank was able to expand its service offering and reach more customers through new channels thanks to the digital transformation process initiated with our platform. Digitizing and automating processes from start to finish gave them the agility they needed to work internally and, at the same time, stay more connected with their customers.
Deyel allowed us to save significantly compared to other available options, while also optimizing our resources efficiently. We gained agile and scalable processes that allowed us to do things right from the start.
Banesco acquired customized solutions tailored to its workflows without relying on generic tools. Furthermore, the platform facilitated integration with existing systems, enabling process automation to seamlessly connect with data sources and the bank’s core systems.
The digitization and automation of credit management processes were not limited to a single area. Banesco adopted a comprehensive approach that unified the three pillars of the credit lifecycle: Origination, Processing, and Disbursement. This structured framework ensured that every request, regardless of type, was handled with the same efficiency and transparency.
- This registration is done online directly on the Deyel platform, using a specific application called “Deyel Loans”.
- Tracking of different aspects of the process:
- Estimated delivery dates (property, vehicle, or personal loan funds).
- Information about the deed (number, parties involved, property registry, etc.).
- Who is responsible for the deed (the company selling the property/vehicle or the bank).
- Management of “promise letters” (a preliminary agreement before the formal contract), including cancellations and updates.
- Loan creation.
- Cancellation of internal obligations (loans and credit cards).
- Cancellation of promise letters (for mortgages and auto loans only).
- Creation of the trust.
- Indexing of documents in the content manager.
The same Origination, Processing, and Disbursement structure was applied to loans granted by the bank to businesses.
After the successful automation of credit processes for individual customers, Banesco’s solution proved robust and flexible enough to scale and extend to other critical business areas. The organization did not stop with mortgage and consumer loans but expanded automation to include the sale of additional products such as debit cards and, strategically, the management of business loans known as commercial credit. This allowed Banesco to centralize and standardize the management of its retail and corporate customer portfolios on a single platform.
- Entity and Credit Request Process.
- Management Report Entity.
- Obtaining Economic Group Data.
- Obtaining Participant Data.
- Obtaining Analysis Customer Information.
- Number of loans granted by type (commercial, mortgage, etc.).
- The stage each credit request is currently in.
- Special cases that are close to expiring (require attention).
Beyond customer-facing processes, the same platform was used to optimize the bank’s internal operations. Banesco successfully automated internal project management, a critical area for efficiency and strategic planning.
- Internal automation
A process was created within Deyel to manage the bank’s internal projects. - Management process
The system allowed tasks to be assigned to the different areas responsible for each project and to record relevant information. - Spreadsheet reference The system’s structure was based on information Banesco already maintained in a spreadsheet organized into different tabs:
- General project information.
- Data related to the bank’s accounts and deposits.
- Estimated effort or work required for the project.
- Other savings or related expenses.
- Administrative project expenses.
- Investment required for the project.
Banesco had previously attempted to automate these processes with another platform that was unable to meet its requirements. Additionally, its maintenance and support proved costly.
We evaluated other options but realized that a Low Code platform like Deyel could significantly reduce our development time.
The financial institution obtained a 100% customizable solution. This adaptability allowed them to modify existing elements or behaviors without needing to write complex code—for example, hiding or showing fields in a form, modifying the steps of a predefined workflow, or customizing a report by selecting which fields to display. Deyel adapted to their requirements, not the other way around.
We achieved a complete and comprehensive solution, to which we were able to apply continuous improvement in significantly shorter times than before.